Make sure you choose the General ticket type for any tickets you are booking. Q: How do I redeem tickets with my membership? How does the membership work?Ī: Make sure that you are logged into your customer account online, and you’ll see your tickets discounted to $0 at checkout as part of your membership. Q: What are the benefits/discounts to buying a membership, instead of single tickets?Ī: First access to booking seats discount on single tickets lost ticket replacement only way to get tickets right now to American Dreams (coming up in November). Please check our website to see when those tickets are available for purchase. We’ll be putting single tickets on sale ~1 month out from each production start date. Q: What if I don’t want to buy a membership, but just want to buy single tickets for each show?Ī: This year we’ll be doing single tickets a little differently. We’re waiting to verify what the best protocols will be once we get closer to the summer 2021, when we hope to bring patrons back to our space. We’re currently conducting operations entirely remotely. Q: What safety protocols are you implementing for when you’re back in the theatre?Ī: As of now, we have installed air scrubbers in our HVAC system. However, we have planned flexibility around that date, and will be able to adjust as needed depending on the state of the pandemic response and/or any mandatory policies in place next summer. Q: When will you be back in the theatre for performances?Ī: As of now, we are aiming to resume events in the theatre starting in July of 2021, with social distanced seating and sanitization protocols. Q: What options do you have for folks who don’t want to come to see live productions?Ī: We do have several virtual/live-streamed/streaming events planned for this season over the coming months, and you can get access to all of these by purchasing our Partial Season Membership: Virtual Events Only. If you did not previously reply or receive our email, we can still process one of these options for you.
#Marin onstage full#
Q: I didn’t realize I was supposed to contact you about my tickets from last season for cancelled shows, can I still use them toward this purchase?Ī: We sent out an email with a button that each customer could click through and see their individual ticket value, and options for how they would like to proceed with that value: 1) Full Donation of ticket value, 2) Partial Donation and Partial MTC Account Credit of ticket value, and 3) MTC Account Credit for full ticket value. This credit will be applied at checkout once you’ve selected tickets for a show and added them to your cart. Once logged in, you’ll be able to click the tab on your customer profile page that reads “Account Credit” to see how much you have to use, if any at all. Q: How do I use my MTC credit online to purchase a ticket or subscription?Ī: In order to access and use your account credit from last season for an online purchase, you must be logged into your customer account on our website. You can check your credit balance by logging into your MTC account online, or by calling the Box Office during our office hours Tuesday through Friday, 12-5pm. We processed all of those requests in late April, early May.
Depending on which option you chose, you may have some credit on your account from last season to use toward this season. We sent out an email with a button that each customer could click through and see their individual ticket value, and options for how they would like to proceed with that value: 1) Full Donation of ticket value, 2) Partial Donation and Partial MTC Account Credit of ticket value, and 3) MTC Account Credit for full ticket value. Q: Do I have credit from the shows I didn’t see last season?Ī: In April we reached out to all patrons who held tickets to our two cancelled shows of the 2019/20 season: Botticelli in the Fire and Pass Over.
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